Shipping/Store Policies
Shipping
Domestic Buyers
We generally ship items listed via US mail with tracking and insurance. We will contact you to get the best shipping price possible.
International Buyers
For those trying to purchase from a location outside of the United States and Canada, please contact us at service@heritagearsenal.com or (719)424-7358 to work out payment and shipping.
Heritage Arsenal sells or ships outside the U.S. at our sole discretion. Unfortunately, certain countries are notorious for losing or delaying shipments. All associated duties and customs are the responsibility of the receiver. Items shipped outside the U.S. are not returnable and any loss or damage incurred is the sole responsibility of the purchaser. Special restrictions on methods of payment and shipping may apply. Costs and limitations for foreign addresses, APO boxes, etc., vary by item and destination.
Store Policies
Transaction Standards
Communication is the operative act in any successful transaction. Heritage Arsenal welcomes the opportunity to engage in a dialogue about any particular artifact before you commit to purchasing it. We desire to indulge additional photo requests if the posted photos do not illustrate a particular aspect of the artifact you are curious about. Once you elect to buy the artifact, we consider it yours. Please tender payment within three (3) days of purchase unless you have pre-arranged to take advantage of our lay-away program. Please familiarize yourself with our lay-away terms in advance and call or send us an email if you have questions.
Sales Tax
No sales tax will be collected on purchases from Heritage Arsenal with the following exceptions: North Carolina residents will be charged 6.75% sales tax on all purchases; Colorado residents will be calculated on a case by case basis. Its dependent on the location of the buyer within the state.
Returns
We allow a three-day inspection period for purchases. If you are not completely satisfied with any item, you may return it, at your own expense, within three (3) days of receipt for a refund of your purchase price, provided it is in the same condition as when purchased. No returns allowed after three (3) days. If the item is not returned in the same condition as when purchased, no refund will be issued and the item will be returned to you. Please note that with respect to uniforms and field gear, size issues are not grounds for return. Measurements, when given, may only be approximate and are for reference purposes only. Refunds are made after the item has been received back here and inspected. A close study of the item’s photos and condition description will likely satisfy all questions.
Lay-Away Policy
On some items over $500.00 USD, we can offer a 60-day lay-away if necessary. 1/3 is due on agreement to purchase; 1/3 in 30 days; the remaining 1/3 by the end of 60 days. Items are shipped only on clearance of the final payment. Failure to complete the lay-away within the prescribed time frame voids the lay-away agreement and all funds paid will be forfeited. Lay-away customers are in breach of contract if any payment due is more than ten (10) days late, and items purchased by lay-away are not returnable for any reason.
Prohibitions
Heritage Arsenal is aware of the stipulations outlined in Title 18 U.S. Code § 704 (Public Law 113-296) involving the sale of all decorations or medals authorized by Congress for the armed forces of the United States, or any of the service medals or badges awarded to the members of such forces, or the ribbon, button, or rosette of any such badge, decoration or medal, or any colorable imitation thereof. HA will not sell or trade the Congressional Medal of Honor under any circumstances, but can offer services that would result in the authenticating, grading, photography, and tagging/scanning of this decoration. HA will market the aforementioned decorations for the sole intent and express purpose of promoting and preserving military history and will not enable or participate in transactions of these items in which case the buyer has the intent to obtain money, property, or other tangible benefit, or fraudulently holds himself or herself out to be a recipient of a decoration or medal.
Terms and Conditions
Buyers of antique firearms (pre-1899) or edged weapons (anything sharp or pointed) must be at least 18 years of age. If you are purchasing one of these items, you assert that you are 18 years of age or older--and you assert that you can legally purchase, take delivery of, and own these items in the State in which you live. For international buyers, Heritage Arsenal does not ship firearms overseas. By purchasing other item(s) from Heritage Arsenal, you assert that you may legally purchase and own those item(s) in your Country of residence. You also assert that you may receive these items from the U.S., and that if you have this item shipped to your country and your customs service seizes or confiscates it, by purchasing this item you accept full responsibility for this loss. By purchasing any item offered by Heritage Arsenal, you accept all responsibility for any injury caused by or with their use. You agree to hold the Heritage Arsenal harmless from any responsibility of injury caused by or with the use of this item.
